Terms & Conditions

FAQ

Questions and Answers

Refund Policy

If you are unhappy with any of your item(s) you can return them to us at the address stated on our return form. You have a total of 28 days, 14 days from the delivery date to get in contact with us to state that you wish to return your items to us and a further 14 days to return the items to us. Unfortunately, after this period, we are unable to offer a refund. You must fill in the correct paperwork and return the items in this period, any items received without tags or return form will be automatically sent back to the customer and a shipping cost of £9.99 will be deducted from the total. Items sent back due to missing paperwork or incorrect paperwork may cause the return deadline to be missed and the responsibility is solely on the customer. Customers must make arrangements for the collection of the suit if they try and return the suit outside of the return period, we will not take on extra delivery cost for this mistake. Customers must ensure the suits are returned to us within our return period in order to receive a refund. For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. If anything is kept, we take the original price out and the remains is refunded.

To return any suit within this period please email info@abitto.com, a dedicated team will assist you will all the instructions and forms required to get the suit back to us correctly.

Any item returned to us which is not in its original condition, is damaged or has missing parts for reasons not due to our error, will not be eligible for a refund or exchange.

Any suit which has been customised or made-to-measure has a strict no-returns policy; this includes all orders which have been hemmed to a particular length. Please note as mentioned in the kids suit product description, all kids suits are made to order and are custom made due to the variation in sizes. They are strictly nonrefundable

Refunds (if applicable)

Any item purchased may be returned without question for a full refund within 14 days of receiving the item, reasons include

The incorrect size has been ordered

The quality of the item is not to the customers satisfaction

The item delivered does not match the online description

Please note that the customer is responsible for all postage costs.

Once the returned item has been received it will be inspected and only we have the right to determine the returned product's condition. Your refund request will not be accepted if;

The items are damaged due to the fault of the customer or the return shipping process

The items contain any form of odour i.e perfume

The item's tags have been removed or the item has been altered in any way

Once approved we will process your return and issue a full refund within 7-14 working days.

Any items received outside of the 14 days will be resent back to the customer at their own expense, the customers will need to make their arrangements for the retrieval

We aim to represent our products as best as possible, Actual product colour may vary depending on the lighting of the pictures. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour. If you are not happy with the colouring of the suit you may ask to return but we cannot provide return shipping or reimburse for the shipping costs.

Wholesale

All b2b purchases are non refundable, companies who orders suits for business purposes or with the intention of reselling the products will do this at their own risk. Abitto will not take the risk for suits that are not sold on.

Wedding promotion Terms

The kids suit are dispatched and delivered within 10-12 working days from the point of Abitto receiving the measurements as they are custom made. Customers are expected to inform us of their intention on the Adult suit's I.e of a return within 2 working days of receiving the Adult suits, this allows Abitto to cancel the process of the kids suit. The kids suit are custom made and non refundable, returns or cancellation of the Adult order outside of the 2 working days will result in the cost of the kids suit and will be deducted from the grand total. This offer is not limited to 1 customer, customer's can use this offer several times as long as a minimum of 5 adult suits are purchased each time.
Cancellation Policy

Customer who wish to cancel their order within 1hrs of being placed, please email orders@abitto.com with your order number. After the 1 hour period the customer can no longer cancel the order and will need to wait to receive the order, the customer can send the item back for a refund. Within the 1hr period, A refund will be issued within 7-14 working days from the email of acceptance. Any cancellation requests received outside of this period will not be accepted. Any Custom made orders can not be cancelled after the 1hr.
Abitto operates this Website. All services on this website are available to you based on your acceptance of the below terms and conditions.
We reserve the right to refuse service to anyone, for any reason, at any given time. By visiting the website, engaging in our services and making any purchases, you agree to be bound by the following terms and conditions; please read all terms and conditions carefully before using the website.

All new features, which may be added at a later date, shall also be subject to the terms of service. Abitto reserves the right to modify the terms or add new content at any point by posting updates and it is your responsibility to check this page for these changes.

Our store is hosted by WorldPay; providing us with the platform to sell our products and services to you. You understand that your content may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information will always be encrypted during transfer over networks.

SECTION ONE – ONLINE STORE TERMS

By agreeing to these terms you state that you are the age of majority in your state or province and have given permission for any minor dependents to use this site.

You must not use any product on this site for any illegal or unauthorised purpose and you may not violate any laws in your jurisdiction by using our services.

You must not transmit any viruses or any code of a destructive nature.

SECTION TWO – GENERAL CONDITIONS

You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any portion of the service, use of service or access to the service without express written permission by Abitto.

SECTION THREE – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Abitto is not responsible for any information that may be inaccurate. You will rely on the information on the website at your own risk. Abitto reserves the right to modify its content without the obligation to update any information on this website. It is your responsibility to monitor changes to the website.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of any changes made to the website.

Prices for our products are subject to change without any notice. Abitto also reserves the right to discontinue the service without notice at any time and will not be liable to you or any third party as a result.

Abitto cannot guarantee that the colours and images of our products are correctly displayed on your computer screens and will not be held responsible for any inaccuracies. All products will be subject to return or exchange only according to the Abitto returns policy. Abitto reserves the right to also limit sales of any product or service at any given time.

SECTION FOUR - ACCOUNTS

Abitto is able to refuse any order you place or limit quantities purchased per person, per household or per order. Abitto will also cancel orders that appear to be placed by dealers or distributors.

You must agree to provide current and accurate information in regards to purchases and accounts and keep this information up to date in order for Abitto to complete your order and contact you if required.

SECTION FIVE - THIRD PARTY LINKS

Abitto is not affiliated with any third-party websites which you may be directed to via links on this website. Abitto, therefore, cannot be held liable for any harm or damage related to purchases or the use of the service on any other website.

You are to review the policies of the third party website before you engage in any transaction and any complaints or concerns should be directed to the third party.

SECTION SIX - USER COMMENTS AND FEEDBACK

Any comments, suggestions, proposals or plans you may send to us can be used by Abitto at any time and Abitto will be under no obligation to maintain any comments in confidence or to respond to any comments.

Your comments must not violate any right of any third party and will not contain any abusive material; they will also not contain any virus or malware that will be harmful to the running of the website.

SECTION SEVEN - PERSONAL INFORMATION

You must not use a false email address, pretend to be someone other than yourself or mislead Abitto or any other third party when making purchases or posting any comments or suggestions to the website. Abitto will not take responsibility for your comments or that of any third party.

SECTION EIGHT - WARRENTIES, LIMITATIONS AND LIABILITIES

Abitto cannot be held responsible if the use of this service is interrupted, un-secure or in error. Abitto may from time to time remove the service or cancel it all together without notice. Your use, or inability to use the service is at your own risk.

As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION NINE - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Abitto and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION TEN - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION ELEVEN - CONTACT

Questions about these Terms of Service should be sent to Abitto at: info@abitto.com
Klarna payment option:
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with
Klarna’s own privacy notice.
Exchanges

(if applicable)

We will happily exchange your order to ensure your suit is the best size and fit for you.
We offer an additional 5 working day once the item is exchanged so customer have the extra time they need to ensure a perfect fit.

If you need to exchange your purchase for a different size or would like a different suit altogether, send us an email at info@abitto.com with your order number along with the item you would like to exchange.

A member of our team will then work with you to ensure you get the right fit for your body shape.

You will need to send us your suit in it's original packaging and in the condition in which it was received. Please be sure to include a note of your order number, return address and the alterations you require.

Once we receive and process your return, a new suit will be shipped directly to you. If the item you require is not in stock, your items will be handmade and shipped. You will receive tracking information for the new order.

If, when we receive the return, we deem that you have damaged the goods, the exchange will be denied and the suit will be returned to you. Please note that you will be responsible for all shipping costs.
We aim to deliver all suits within 2-3 workings days for our paid (£5.99) service for the UK, 7 working days for our UK free delivery service, Or Next day delivery if ordered before 13:00 for UK clients only. 5-7 working days for all US and Canadian orders . Products are tracked, delivered and handled by DHL, DPD and Royal Mail for all UK and Ireland Orders, and UPS, FedEx and DHL for all US orders.
Abitto take no responsibility or liability for any delays and are not liable for any inconvenience caused. Customer ordering outside of the UK are responsible for any custom charges. Abitto is based and distributes all products from our warehouse based in the UK Customers accept responsibility for ordering items and accept the risk and take into considerations potential delays when predicting delivery.
Please note that customers will be responsible for any customs or taxes due when shipping the product abroad.
We reserve the right to refuse service and promotions to anyone for any reason at any time. Abitto has the right to cancel any orders without any compensation to the customers. Customers are not entitle to any compensation related to purchases made from Abitto. We take no responsibility for late delivery, customers accept Abitto is not liable to pay any compensation for any inconvenience caused. Customers are responsible for sending the suit back for refunds and exchanges regardless if a prepaid label is provided by Abitto. For any particular reason the parcel goes missing or lost, the customer will not be entitled to a refund and the customer is responsible to make a claim with the courier.

Any complaints or escalations received will aimed to be addressed within 12-15 weeks, Any update requests before this period will be ignored.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Abitto is not obligated to compensate any customers who have orders delay or damaged during transit for any inconvenience disruption caused

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
The information we collect.The categories of information about you that we may collect, use, disclose and otherwise handle may vary by country and applicable law. Typically, we will collect, store and process information about you if you use our websites to view or buy products, e-vouchers or gift cards, or if you voluntarily provide us with such information, for example when you subscribe to our mailing list, enroll in our loyalty programme, enter a promotion or competition, contribute content about yourself to our websites, whether by direct upload, posting such content to one of our social media pages or by using a hashtag or other identifier that we use to integrate social media content with our websites, or if you apply for a job or take part in inquiries or surveys. This information will be processed by electronic means and includes:

contact details including name, e-mail, telephone number and address;
login and account information, including screen name, password and unique user ID;
personal details including gender and date of birth;
payment or credit card information;
personal preferences including your marketing and cookie preference;
content you may provide via a form on our websites;
your image and any personal information that you include in content that you contribute to our websites (such as comments, photos and videos) as well as the name of the social media account from which you contribute that information; and
other personal information you provide to us on our websites, via mobile apps, on feedback forms, in our stores or when you interact with us in other ways, both online and offline.

Use of Information:Subject to applicable law, we may collect, use, disclose or otherwise handle your information in pursuit of our legitimate business interests while maintaining appropriate technical and organizational measures to protect the information. These interests include to:

enable the use of and make improvements to our websites;
send direct marketing materials to you if you have agreed for us to do so;
operate, evaluate and improve our business and websites;
manage customer, supplier and vendor relationships;
enroll you in and administer our loyalty and other rewards programs upon your request;
improve merchandise selections and customer service;
identify your product and service preferences;
notify you about new products, services, features, promotions, events and special offerings relating to Abitto that we think you will find valuable; and
administer your participation in promotions, contests and sweepstakes.
Where we have a contract with you, we process your personal information as necessary for performance of the contract. This includes to:

process business transactions and related activities; and
supply our goods and services.
We also may use the personal information we collect to protect us against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal and regulatory requirements, industry standards, and our policies and terms. We use personal information for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by a law that applies to us. This includes to:

verify your identity in certain instances (such as when you return merchandise or request a refund);
meet any legal and regulatory requirements; and
secure our operations and protect against, identify and help prevent fraud, unauthorized activity, claims and other liabilities and minimize risk.
If we plan to use the personal information that you provide to us for other purposes beyond those described above, we will provide you with information about that processing at the time of collection.

Sharing information:
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Statement.

We share personal information with third parties who perform services on our behalf. We use third parties to host our websites or mobile apps, operate certain of its features, send e-mails, print or send mailings, run our sweepstakes, contests or other promotions, conduct customer research, authorize and process your payments, manage and analyze data and our advertising effectiveness, provide customer support, manage customer claims, prevent fraud, protect our assets and data, and fulfill orders. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Any personal information shared with such third parties is protected as described below.

Subject to applicable law, we may also share the personal information we obtain with our affiliates, subsidiaries and other group companies for the purposes described in the prior paragraph. If we share your personal information with such entities, we will ensure that an adequate level of protection is in place to protect your personal information in accordance with applicable law.

We also may disclose information about you: (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena) including lawful requests by public authorities to meet national security or law enforcement requirements; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights; or (iv) when we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation), but only where we have first taken reasonable steps to ensure the security and confidentiality of your information.

How we protect your information: We maintain appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.

Service providers who might have access to your information in order to provide services on our behalf will be contractually obliged to keep such information in confidence, implement adequate data security measures, and may not use that data for any other purpose.

Retention of your information: We take reasonable steps to ensure that the information we process is reliable for its intended use, is accurate, up-to-date and complete, and is limited to the information required to carry out processing for the purposes described in this Privacy Statement. We retain your information for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law.

Links to other website:
Our websites may contain links to other third party websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked website or applications. We are not responsible for the content, use or privacy practices of any website or applications that are not affiliated with us.

Update to privacy policy: This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on each of the applicable websites to notify you of any significant changes to our Privacy Statement and indicate at the top of the Privacy Statement when it was most recently updated.

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